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Owned and operated by Backyard Retreat Living, our team is ready to help with orders, product questions, or planning your perfect outdoor space.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, and transit time is 5 to 8 business days within the Continental U.S. Larger items like pergolas and patio furniture sets may require additional delivery coordination, and our team will keep you informed every step of the way.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery in real time. If you have any questions about your shipment, feel free to contact our team.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not work for your outdoor space, please refer to our Return Policy page for full details on how to start a return. Our team is happy to walk you through the process.
Can I exchange an item for a different style or color?
We are happy to help with exchanges on eligible items within the return window. Please reach out to our team with your order number and the item you would like instead, and we will guide you through the next steps.
How do I choose the right patio furniture set for my space?
Start by measuring your outdoor area and thinking about how you plan to use it, whether for dining, lounging, or entertaining. Our product pages include detailed dimensions and material information to help you find the right fit. You can also contact our team for personalized recommendations.
What materials are your pergolas and gazebos made from?
Materials vary by product and are listed on each product page. Many of our pergolas and gazebos feature weather-resistant construction designed to hold up through seasons of outdoor use. Check individual listings for specifics on framing, finishes, and care instructions.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our team aims to reply to every inquiry within 24 hours during business days.
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Free Continental Shipping
Free shipping on most orders within the Continental U.S., with no order minimum required.
30-Day Returns
If your purchase is not the right fit for your space, our return policy has you covered.
